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Thursday 4 October 2018

Global ITSM Market Key Regions, Key Players and Development Status Over Worldwide Market 2018-2025

This report focuses on the global ITSM status, future forecast, growth opportunity, key market and key players. The study objectives are to present the ITSM development in United States, Europe and China.
IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
In 2017, the global ITSM market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
The key players covered in this study:
• BMC Software
• CA Technologies
• Servicenow
• Cherwell Software
• HPE
• Citrix Systems
• Axios Systems
• IBM
• Heat Software
• Hornbill
Market segment by Type, the product can be split into:
• Service portfolio management
• Configuration and change management
• Service desk software
• Operations and performance management
• Dashboard, reporting, and analytics
Market segment by Application, split into:
• Banking, Financial Services, and Insurance (BFSI)
• Telecommunication and IT
• Healthcare and life sciences
• Retail and Consumer Packaged Goods (CPG)
• Government and public sector
• Energy and utilities
• Travel and hospitality
• Manufacturing
• Education
Market segment by Regions/Countries, this report covers:
• United States
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America
The study objectives of this report are:
• To analyze global ITSM status, future forecast, growth opportunity, key market and key players.
• To present the ITSM development in United States, Europe and China.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of ITSM are as follows:
• History Year: 2013-2017
• Base Year: 2017
• Estimated Year: 2018
• Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents:
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global ITSM Market Size Growth Rate by Type (2013-2025)
1.4.2 Service portfolio management
1.4.3 Configuration and change management
1.4.4 Service desk software
1.4.5 Operations and performance management
1.4.6 Dashboard, reporting, and analytics
1.5 Market by Application
1.5.1 Global ITSM Market Share by Application (2013-2025)
2 Global Growth Trends
2.1 ITSM Market Size
2.2 ITSM Growth Trends by Regions
2.2.1 ITSM Market Size by Regions (2013-2025)
2.2.2 ITSM Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
Contact Details:
Michelle Thoras
Corporate Sales Specialist, USA
Radiant Insights, Inc
28 2nd Street, Suite 3036, San Francisco, CA 94105, United States
Phone: 1-415-349-0054
Toll Free: 1-888-202-9519
Email: sales@radiantinsights.com
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